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These terms set out how ok50 operates this platform and what you take on when you open an account or place a transaction. Access and eligibility depend on your local law and the region from which you connect — read these terms carefully before you proceed.
By accessing any part of the ok50 platform — the casino lobby, game rooms, wallet area or support pages — you confirm that you have read and accepted these terms in full. They form the complete agreement between you and ok50 for your use of this site. Where we update these terms, the revised version takes effect from the date it is published here. Continued use of the platform after that date constitutes acceptance of the updated terms. Eligibility is subject to the laws and regulations of your local jurisdiction. We do not confirm legality of access in any specific country or region; you are responsible for confirming that using this platform is permitted where you are. If access is not permitted under your local law, do not proceed. Transaction records tied to Upay or Bank Transfer sit inside your account wallet history. These records reflect what was processed through the payment method you selected at the time of the transaction. Disputes about a specific transaction should be raised through the support route listed in these terms — not through the payment provider directly, as the payment provider processes the transfer but does not govern the platform rules that apply to your account.
These terms apply to every part of your relationship with ok50: the account you hold, the transactions you initiate and the content you access on this site. They do not govern the internal rules of third-party payment processors, the policies of game studios whose content appears in the lobby, or the laws of the jurisdiction you connect from. Understanding what falls inside and outside this policy helps you know where to direct any question you have.
These terms govern how your account is opened, maintained and closed. Login credentials, wallet balances and verification steps are all subject to the rules set out here. Account suspension or closure follows the process described in this document.
Any deposit or withdrawal processed through Upay or Bank Transfer on this platform falls within these terms. The transaction record in your account wallet is the authoritative reference point for any amount moved through your account.
Game lobbies, promotional notices and editorial content published on ok50 are covered by these terms regarding how you may use them. Content may change without prior notice; the version live at the time of your session applies.
Payment processors, game studios and external links operate under their own separate policies. ok50 does not carry liability for third-party service terms. Where a studio's game exposes RTP or feature data, that data is the studio's own published information.
These terms are not one-directional. You have specific, practical options available within your account and through our support channel. Your transaction history — including every Upay and Bank Transfer entry — is accessible inside the wallet section of your account at any time after you log in. If you find a discrepancy in a recorded transaction, the correct step is to open a support request and reference the transaction ID shown in your wallet history. Account details such as your registered contact address can be updated through the account settings page; the fields shown there reflect what we hold on record for your profile. If you believe information held against your account is inaccurate, you can request a correction by contacting support with the relevant details. Access and eligibility for any account action remain subject to your local law and the eligible regions in which the platform operates.
Log in and open the wallet section to see a complete history of your Upay and Bank Transfer transactions. Each entry shows the amount, date and status as recorded at the time of processing.
Account settings let you update contact information held on your profile. Fields shown in settings reflect current records. Submit the corrected information through the on-screen form to request a change.
If any section of these terms is unclear, open a support request and reference the specific clause or section you are asking about. Our support team will respond through the channel you used to contact us.
Account closure is handled through our support channel. Submit your request with your registered account details. Any remaining wallet balance will be reviewed in line with the transaction rules set out in these terms.
If you have a question about these terms or need to raise a specific account or transaction matter, use one of the contact paths below. We respond through the same channel you used to reach us. All policy-related requests should include your account reference and the specific section or transaction you are asking about.
Open the chat widget on any page while logged in to reach the support team directly. For terms and account queries, include your account reference in the first message.
Send a written account or policy query to the support email address listed on the contact page of this site. Attach any relevant transaction IDs from your wallet history.
The help centre linked from your account dashboard covers common account, transaction and policy questions. Check there first for answers about Upay and Bank Transfer records.
Account security, data retention and cookie use are all governed by the policies published on this site. We keep transaction records — including Upay and Bank Transfer entries — for the period required to handle account queries and comply with our operating obligations. Cookies used on ok50 are described in the separate cookie notice linked from the footer; you can manage cookie preferences through your browser settings at any time. Security measures applied to your account are described in the account security section of our help centre. If you want to request changes to data held against your account, use the support routes listed on this page.
Transaction and account records are retained for the period needed to address disputes and meet operating obligations. Upay and Bank Transfer records in your wallet history remain accessible to you while your account is active.
Cookies placed by ok50 are described in the cookie notice in the site footer. You control non-essential cookies through your browser settings. Removing cookies may affect how account pages and the lobby load.
Access to your account is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support using the chat or email route.
To request a correction to data held on your account, or to ask a question about how this policy applies to your situation, contact support with your account reference and the specific detail you want addressed.
The questions below cover what players in Bangladesh most often ask about how these terms apply to their account, transactions and access rights. If your question is not answered here, use the support contact routes listed on this page.
Access and eligibility depend on your local law and the eligible regions in which ok50 operates. You are responsible for confirming that using this platform is permitted where you are. These terms govern your account if you proceed with registration and access.
Log in and go to the wallet section of your account. Every Upay and Bank Transfer transaction is listed there with its date, amount and status as recorded at processing time. That record is the reference point for any query you raise with support.
Updated terms take effect from the date they are published on this page. We do not always send individual notices for every change. Continuing to use the platform after the updated terms are published means you accept them.
Go to account settings and update the fields shown there. If the change is not possible through settings, contact support by chat or email with your account reference and the corrected detail. We will review and process the update.
Game content from studios like JDB, Spadegaming, PlayStar and Microgaming is available in the lobby, but their own policies govern the content they supply. The ok50 terms cover your account use and transactions, not the internal rules of a game studio.
Send a closure request through live chat or email support with your registered account details. Any wallet balance will be reviewed against the transaction rules in these terms before closure is completed.